1. Describe the issue
Explain what happened, when it occurred, the affected page or operation and the result you expected.
Client support
A clear process for raising formal concerns.
Provide the relevant client and MT4 account context so the responsible administration team can investigate the matter efficiently.
Key information for clients.
How to submit and follow a formal complaint about Marketinvest account or platform services.
2. Identify the account
Include the client email and relevant MT4 login. Never include the account password.
3. Provide evidence
Attach or reference relevant dates, transaction IDs, request IDs, screenshots or provider tickets when available.
4. Investigation
The responsible team reviews local records, administrator actions and connected MT4 responses.
5. Written response
A response or request for additional information is sent through the available contact channel.
6. Escalation
Unresolved matters may be escalated according to the applicable company and regulatory procedure.
Important
This page provides general platform information and does not replace the complete contractual or regulatory documents applicable to a specific company, jurisdiction or account.