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Send a clear description of the account, platform or funding issue. Messages are routed according to the matched client and administrator hierarchy.
Contact details
Reach the right team with the right context.
Use the same email address as your client profile whenever possible. This allows the system to associate the message with the responsible administration branch.
Do not send MT4 passwords, API credentials or sensitive identity documents through the public contact form.
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How can we assist?
Include the details that help us investigate faster.
Client identity
Use the email address registered on the client profile so the message can be matched correctly.
MT4 login
Include the affected login number, but never include the account password.
Clear description
Describe the exact page, operation, expected result and any error message you received.